Contact ORMS


ORMS Support Helpdesk

Give us a call: 1-888-354-2006

Send us an e-mail: ormshelp@chavessupport.com

The ORMS Support Helpdesk is the Tier 1 single point of contact at CCI for ORMS. Participating ORMS agency users can contact the ORMS Support Desk with questions or issues regarding ORMS and/or HPRM.

  • Single point of contact
  • 24/7 support
  • Assistance provided over the phone and through email
  • Customized online issue tracking tool
  • Agency assigned ticket number and may view progress online
  • Issue escalation and follow-up, if needed
  • Web-enabled tools can provide on-screen assistance, with permission by the agency
  • Established Service Level Agreement (SLA) and response times
  • Ongoing end user support
  • Ongoing technical support
Log into Resolv Support System:
Resolv


ORMS Tiers Explained
Support Tiers
SOS Archives Division
SOS Archives Division

Attn: Mary Beth Herkert
Oregon State Archivist
Email: mary.e.herkert@state.or.us
Phone: 1-503-378-5196
Chaves Consulting
Chaves Consulting, Inc. (CCI)

Attn: ORMS Support
PO Box 886
Baker City, OR 97814
Phone: 1-888-354-2006
Fax: 1-541-523-1031
Arikkan Inc.
Arikkan Inc.

Attn: ORMS Support
Phone: 1-360-553-7966
Fax: 1-360-553-7968