Give us a call: 1-888-354-2006
Send us an e-mail:
ormshelp@chavessupport.com
The ORMS Support Helpdesk is the Tier 1 single point of contact at CCI for ORMS.
Participating ORMS agency users can contact the ORMS Support Desk with questions or issues regarding ORMS and/or HPRM.
- Single point of contact
- 24/7 support
- Assistance provided over the phone and through email
- Customized online issue tracking tool
- Agency assigned ticket number and may view progress online
- Issue escalation and follow-up, if needed
- Web-enabled tools can provide on-screen assistance, with permission by the agency
- Established Service Level Agreement (SLA) and response times
- Ongoing end user support
- Ongoing technical support